Terms of service

Welcome to Muse Flora. By visiting our website or purchasing from our store, you agree to the following Terms of Service.

Store Information

Store Name: Muse Flora
Address: 69–70 Carr Lane, Hull HU1 3RQ, United Kingdom
Phone: +44 7868 240306
Email: sales@museflora.co.uk

Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not harm the website, other customers, or Muse Flora.

You must not attempt to interfere with the security, operation, or functionality of our store.

Product Information

We make every effort to display product descriptions, images, prices, and availability as accurately as possible.

However, slight variations in colour, size, or appearance may occur due to screen settings, photography, or product updates.

We reserve the right to correct errors, update product information, or cancel orders affected by pricing or listing mistakes.

Orders and Payments

When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.

All orders are subject to payment approval and availability.

Muse Flora reserves the right to refuse or cancel any order if fraud, payment issues, incorrect information, or stock issues are suspected.

Shipping

Shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.

For full details, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Please review our Refund Policy before making a purchase.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and delivery information
  • Checking product details before purchase
  • Reading our store policies
  • Contacting us promptly if there is an issue with an order

Limitation of Liability

Muse Flora is not responsible for indirect, incidental, or consequential damages resulting from the use of our website or products, except where required by law.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Continued use of our website means you accept the updated terms.

Contact Information

If you have any questions about these Terms, contact us at:

Physical Address:  69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

Phone: +44 7868 240306

Email: sales@museflora.co.uk

Business Hours: 11:00 AM – 6:30 PM GMT (Monday – Saturday)
Sunday: Closed

Order Cut-Off Time: 6:00 PM GMT