Shipping policy

Thank you for shopping with Muse Flora. We aim to provide a smooth, reliable, and transparent delivery experience for every customer.

Order Processing

Orders are processed during our business hours:

Monday – Saturday: 11:00 AM – 6:30 PM GMT
Sunday: Closed

Our daily order cut-off time is 6:00 PM GMT.

Orders placed after 6:00 PM GMT may be processed on the next business day.

Shipping Destinations

Muse Flora currently ships orders to customers within the United Kingdom.

Handling Time

Orders are typically processed within 1 business day after payment confirmation.

During busy periods, promotions, holidays, or unexpected delays, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery time is usually 2–5 business days after dispatch.

Delivery times may vary depending on the shipping carrier, customer location, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your order.

Any available free shipping offers will also be shown during checkout.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking details where available.

Please allow some time for tracking information to update after dispatch.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Muse Flora is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: sales@museflora.co.uk

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us with your order number and any relevant photos or information.

We will review the issue and assist you with the next steps.

Contact Information

Store Name: Muse Flora

Physical Address: 69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

Phone: +44 7868 240306