Frequently Asked Questions

Welcome to the Muse Flora FAQs page. Here you can find quick answers about orders, shipping, returns, payments, and customer support.

1. How can I place an order?

To place an order, simply browse our website, choose the item you want, select the available options, and add it to your cart.

Then proceed to checkout and follow the payment instructions to complete your purchase.

2. How do I know my order has been confirmed?

After your order is placed successfully, you will receive an order confirmation email with your order details.

If you do not receive the email, please check your spam or junk folder. You can also contact us at:

Email: sales@museflora.co.uk

3. What payment methods do you accept?

We accept the secure payment methods displayed at checkout. These may include major cards and other available online payment options.

All payments are processed securely through trusted payment providers.

4. What is your order cut-off time?

Our order cut-off time is 6:00 PM GMT.

Orders placed after 6:00 PM GMT may be processed on the next business day.

5. What are your business hours?

Our business hours are:

Monday – Saturday: 11:00 AM – 6:30 PM GMT
Sunday: Closed

6. Where is Muse Flora located?

Muse Flora is located at:

69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

7. Do you ship within the United Kingdom?

Yes, Muse Flora currently ships orders within the United Kingdom.

8. How long does delivery take?

Estimated delivery time is usually 2–5 business days after dispatch.

Delivery times may vary depending on the shipping carrier, delivery location, public holidays, weather conditions, or other circumstances outside our control.

9. Will I receive tracking information?

Yes. Once your order has been dispatched, we will send you a shipping confirmation email with tracking details where available.

Please allow some time for tracking information to update after dispatch.

10. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at:

Email: sales@museflora.co.uk

We cannot guarantee address changes after an order has already been processed or dispatched.

11. What should I do if I entered the wrong address?

Please contact us immediately at:

Email: sales@museflora.co.uk

Muse Flora is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

12. What is your return policy?

You may request a return within 30 days of receiving your order.

Returned items must be unused, unworn, unwashed, in original condition, and include all original tags, labels, and packaging where applicable.

13. How do I request a return?

To request a return, please contact us at:

Email: sales@museflora.co.uk

Please include:

• Your order number

• Your full name

• The email address used for the order

• Reason for the return

• Photos if the item is damaged, defective, or incorrect

Please do not send any item back before receiving return instructions from us.

14. Who pays for return shipping?

If the return is due to a damaged, defective, or incorrect item, Muse Flora will review the case and provide the appropriate solution.

If the return is requested for personal reasons, such as change of mind, wrong size, or no longer wanted, the customer may be responsible for return shipping costs.

15. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you by email.

If your refund is approved, it will be processed back to your original payment method.

Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.

16. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at:

Email: sales@museflora.co.uk

Include your order number and clear photos of the item and packaging so we can review the issue quickly.

17. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible.

We cannot guarantee cancellations once an order has already been processed, packed, or dispatched.

18. Do you offer exchanges?

Exchanges may be available depending on stock availability.

Please contact us first at:

Email: sales@museflora.co.uk

19. How can I contact Muse Flora?

You can contact us using the details below:

Muse Flora

Physical Address:  69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

Phone: +44 7868 240306

Email: sales@museflora.co.uk

Business Hours:
Monday – Saturday, 11:00 AM – 6:30 PM GMT
Sunday: Closed

20. How quickly do you respond to customer messages?

We aim to respond to customer enquiries as soon as possible during our business hours.

For faster support, please include your order number and a clear description of your request.