Payment Policy

At Muse Flora, we aim to provide a safe, simple, and secure payment experience for every customer.

Accepted Payment Methods

We accept major payment methods available at checkout, which may include:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Other secure payment options shown at checkout

All available payment methods will be displayed clearly before you complete your order.

Payment Security

Your payment information is processed securely through trusted payment providers.

Muse Flora does not store your full card details on our servers.

All transactions are protected using secure encryption technology to help keep your personal and payment information safe.

Payment Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email with your order details.

If you do not receive a confirmation email, please check your spam or junk folder, or contact us at:

Email: sales@museflora.co.uk

Order Processing

Orders are processed after payment has been successfully authorised and confirmed.

Our business hours are:

Monday – Saturday: 11:00 AM – 6:30 PM GMT
Sunday: Closed

Our daily order cut-off time is 6:00 PM GMT.

Orders placed after 6:00 PM GMT may be processed on the next business day.

Failed or Declined Payments

If your payment is declined, your order will not be completed.

Please check that your payment details are correct or try another available payment method.

If the issue continues, you may need to contact your bank or payment provider.

Billing Information

Customers are responsible for providing accurate and complete billing information.

Incorrect billing details may cause payment delays, failed transactions, or order processing issues.

Currency

All prices and payments on Muse Flora are processed in the currency displayed at checkout.

Any currency conversion fees or international bank charges are the responsibility of the customer and may be applied by your bank or payment provider.

Fraud Prevention

For customer protection, some orders may be subject to additional verification.

Muse Flora reserves the right to cancel or refuse any order if fraud, unauthorised payment, suspicious activity, or incorrect payment information is suspected.

Refunds

Approved refunds will be processed back to the original payment method used at checkout.

Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.

For more details, please review our Refund Policy.

Contact Information

If you have any questions about payments, please contact us:

Muse Flora

Physical Address: 69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

Phone: +44 7868 240306