Refund policy
At Muse Flora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In the same condition as received
- In its original packaging where applicable
- With all original tags, labels, and accessories included
- Accompanied by proof of purchase or order confirmation
Items that show signs of use, wear, washing, damage, or missing original packaging may not be accepted for return.
How to Request a Return
To start a return request, please contact us at:
Email: sales@museflora.co.uk
Please include:
- Your order number
- Full name
- Email address used for the order
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Please do not send any item back before contacting us and receiving return instructions.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Muse Flora will review the case and provide the appropriate solution.
If the return is requested for personal reasons, such as change of mind, wrong size, or no longer wanted, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning items.
Refund Process
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Email: sales@museflora.co.uk
Please include clear photos of the item and packaging so we can review the issue quickly.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or final sale reasons. Any non-returnable product conditions will be clearly stated where applicable.
Exchanges
If you need a different size, colour, or product, please contact us first. Exchanges depend on stock availability.
Contact Information
Store Name: Muse Flora
Physical Address: 69–70 Carr Lane, Hull HU1 3RQ, United Kingdom
Phone: +44 7868 240306
Email: sales@museflora.co.uk
Business Hours: 11:00 AM – 6:30 PM GMT (Monday – Saturday)
Sunday: Closed
Order Cut-Off Time: 6:00 PM GMT