Privacy policy

This Privacy Policy explains how Muse Flora collects, uses, and protects your personal information when you visit our website or place an order.

Information We Collect

When you use our store, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Payment details
Order details
IP address
Device and browser information

We collect this information to process orders, provide customer support, improve our services, and communicate with you about your purchase.

How We Use Your Information

Muse Flora may use your information to:

Process and deliver your orders
Confirm payments
Send order updates and tracking information
Respond to customer service requests
Prevent fraud and protect our store
Improve website performance and customer experience
Comply with legal and tax obligations

Payment Information

Payments are processed securely through trusted payment providers.

Muse Flora does not store your full card details on our servers.

Sharing Your Information

We may share necessary information with trusted service providers, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics and fraud prevention services

We only share information required to provide our services and complete your order.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse traffic, and support marketing or advertising features.

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage method is guaranteed to be 100% secure.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request more details about how your data is used

To make a privacy request, contact us at:

Email: sales@museflora.co.uk

Marketing Communications

If you subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Contact Information

Store Name: Muse Flora

Physical Address: 69–70 Carr Lane, Hull HU1 3RQ, United Kingdom

Phone: +44 7868 240306